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For issues relating to communal or shared facilities, there is usually a person/company responsible for managing these.
We would suggest contacting them yourself with details of the issue, if you are unsure how/who to contact please continue to submit this request, and we will try to notify the relevant person/company.
If there is a fire at the property, under no circumstance should you try to put it out yourself.
You must immediately evacuate the property and then contact the emergency services to report the fire. After that, you must contact us by telephone.
If you are experiencing issues with the Heating in your property, please ensure that the timer controls are set up correctly.
If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.
If the above does not resolve the issue, please continue to submit this request.
If you are experiencing issues with the Hot Water in your property, please ensure that the timer controls are set up correctly.
If you have a gas leak, or you can smell gas, you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.
After that, you must report this issue both through this system and by telephone.
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